2020-04-08 Practice the service concept with practical actions After-sales service is an important guarantee for the company's product operation, and it is also the link between the company and its customers. Zhonghong Heavy Machinery After-sales Service Department always adheres to the service concept of \"providing customers with systematic, high-quality and efficient value-added services\", never forgets its mission, insists on fighting on the front line, and works diligently for the operation of Zhonghong trackless equipment. Escort. On November 10th, Zhangzhuang Iron Mine made an emergency service request to Zhonghong, and needed to update the vehicle electrical system of Zhonghong FL10 scraper. After receiving this task, the after-sales service department arranged after-sales engineers He Wenzhao, Xu Haibin, and Li Junyao to set off immediately. Since it was in an important epidemic prevention and control period at the time, in the face of maintenance tasks that had to be solved on site, the after-sales engineers of Zhonghong Heavy Machinery overcame various difficulties and successfully arrived at the site, and strictly followed the epidemic prevention measures provided by the project department. Rebuild the electrical system at the isolation point. Need to enter