Professional Service Help Customer Create Value

At the end of 2019, the Covid-19 pandemic hit in China. That shut down all the economic activities. In February 2020 our customer Ma Steel Group begin to recover the production. All kinds of equipment has stopped for one month. Before recovering the production, they must check and maintenance to make sure all the equipment can work normally. When we got that news, Fambition after-sales service team contact customer in time and send our professional engineers to the site. Under the good anti-epidemic measures, the service engineers cooperate with customer to ensure the efficiency of equipment operation.

Fambition service engineers cooperate with customer maintenance team every day to ensure the normal operation of the mining vehicles. Eventually they created a remarkable achievement of 50,000 tons monthly output of Fambition FL10 LHD. And also break the monthly mining records of single device for customer.

The customer highly appreciate Fambition high-quality and efficient service and send reward banner. The after-sales service engineer said that they will continue to implement the "customer first" core values, and once again thank customers for their recognition of Fambition

Actively communicating with customers, actively dealing with problems, and providing systematic, high-quality, efficient, and professional value-added services are the service concepts that Fambition Heavy Machinery always upholds.