Hongxin cares for quality peers▎Fambition Heavy Machinery 2023 Global Quality Journey---Guangxi Station

The Zhonghong Heavy Machinery 2023 Global Quality Journey Guangxi Station event was successfully held at Guangxi Huaxi Nonferrous Metals Group in mid-June.The director of the after-sales service department, the director of the quality department and key personnel from various departments of the technical center organized on-site exchanges with representatives of relevant departments of Guangxi Huaxi Nonferrous Metals Group Tongkeng Mining Branch and Gaofeng Mining Co., Ltd.This event is an important event carefully planned by Zhonghong Heavy Machinery to improve the global quality management level. It aims to deeply understand customer needs through on-site communication and deliver better service concepts and technical solutions to customers.

Zhonghong Heavy Machinery has always adhered to the quality concept of 'craftsmanship, precision workmanship' and always provided services to customers with the service tenet of 'providing systematic, high-quality, efficient and value-for-money'.In order to better meet customer needs, Zhonghong Heavy Machinery has integrated many years of service experience and launched a new and upgraded after-sales service model - the 'Hongxin Care' system service system.This service system consists of four parts: Hongxin Service, Hongxin Upgrade, Hongxin Rebirth and Hongxin Butler, aiming to help customers achieve the dual goals of 'cost reduction + quality improvement'.Whether you encounter problems during the use of equipment or need to improve equipment performance, Zhonghong Heavy Machinery's 'Hongxin Care' system service system can provide customers with accurate, efficient and considerate services, and improve customer production. Provide strong support for efficiency and economic benefits.

The director of the after-sales service department introduced equipment improvements and upgrades.

Our comprehensively upgraded after-sales service goes beyond just handling customer complaints and on-site failures.This upgrade includes: upgrading the trackless equipment overhaul center to a 4S store, helping customers establish a complete trackless equipment operation and maintenance management and incentive system, launching the latest equipment technology upgrade services, and providing packaged services such as output consignment warehouse and operation and maintenance management to help Customers solve the difficulties and pain points in production.Our goal is to provide customers with more comprehensive, efficient and reliable after-sales services.

The director of the quality department introduced the improvement and optimization of equipment quality

Zhonghong Heavy Machinery has always regarded quality and service as key links in strategic planning. Providing customers with satisfactory products and high-quality services has always been the goal of our continuous efforts.In this meeting, the participating mining representatives had in-depth exchanges and discussions with the Zhonghong Heavy Machinery team, fully expressing their recognition and trust in Zhonghong products, and also put forward valuable suggestions for improvement. These opinions were Feedback will urge us to strive for greater excellence and continuously improve our product quality and service levels.

Zhonghong team had in-depth discussions and exchanges with mining representatives about the use of equipment

Zhonghong Heavy Machinery and Huaxi Nonferrous Metals Group are long-term partners, and they signed a strategic cooperation agreement in 2020.In recent years, Zhonghong Heavy Machinery has provided multiple underground loaders and service trucks to mining companies affiliated with Huaxi Nonferrous Metals Group. Through in-depth communication with customers, we have continuously improved product quality and adaptability to create higher standards for customers. improve transportation efficiency and reduce operation and maintenance costs.

This Quality Journey event held in Guangxi has further deepened the cooperative relationship between Zhonghong Heavy Machinery and Huaxi Nonferrous Metals Group, and is believed to be able to play a continuous role in improving the quality and performance of domestic trackless equipment.Zhonghong Heavy Machinery has always focused on customers, strives to listen to customers' needs and suggestions, continuously improves the quality and performance of products, and creates more value for more mining customers.