Services help customers demonstrate professional value

In 2020, a sudden epidemic ravaged the land of China, disrupting the rhythm of the entire economic system. The iron mines affiliated with Maanshan Iron and Steel Group did not resume work until February 2020.When production resumes, customers must first ensure that all types of production equipment that have been shut down can be put into normal use.After learning this information, the Central China Office of the Zhonghong Heavy Machinery After-Sales Service Department promptly contacted the customer, determined the epidemic prevention measures, and arrived at the site as soon as possible to cooperate with the customer to ensure the efficiency of equipment startup.

Zhonghong Heavy Machinery's after-sales engineers work with the customer's maintenance team every day to ensure the normal operation of mining vehicles. In the end, they created the impressive monthly output of a single Zhonghong FL10 scraper of 50,000 tons. The customer project department also created The monthly mining record of a single piece of equipment in the mine is obtained.

Zhonghong Heavy Machinery's high-quality and efficient after-sales service has been highly praised by customers, and they specially presented a banner of thanks to the after-sales engineers.After receiving the banner, the after-sales service engineer said 'Customer first has always been our core value of Zhonghong Heavy Machinery' and once again thanked customers for their recognition of Zhonghong Heavy Machinery.

Actively communicating with customers, actively handling problems encountered, and providing systematic, high-quality, efficient, professional and value-for-money services are the service concepts that Zhonghong Heavy Machinery has always adhered to.